This policy covers how we handle personal data, including information related to your use of our website. Personal information includes information about you that is personally identifiable like your name, address, email address, or phone number, and that is not normally available publicly.
Name and Job Title
Contact Information, including your email address
Demographic Information such as your postcode
How you use emails we send you, whether they are opened or if links are clicked
Cookies & Usage Data
You directly provide ARC with most of the data we collect. We collect and process data when you:
Sign up for membership to ARC360 and create a profile
Sign up to our newsletter
Use or view our website via your browser’s cookies
The information we collect lets us understand your needs and helps us improve our service. Occasionally we may also use the contact details you provide to email you about ARC360 updates, new services, events or other information we think you may find useful. You can always opt out of receiving any, or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. You may also visit our sites anonymously.
We may also collect information how the service is accessed and used (Usage Data). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
ARC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Our company would like to send you information about products and services that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop ARC Regulatory from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.
ARC would like to make sure you are fully aware of all of your data protection rights.
Your information will only be used for the purpose for which it was originally collected and to which you have consented. You have the right to request ARC provide copies of your personal data and to ensure that such data is accurate and relevant for the purposes for which we collected it.
We will respond to a request for individual access to personal information within one month of that request.
You have the right to request ARC correct any information you believe is inaccurate and to complete any information that you believe is incomplete.
You have the right to request that ARC erase your personal data, under certain conditions.
You have the right to request that ARC transfer the data that we have collected to another organisation or directly to you, under certain conditions.
Such requests can be made by contacting ARC Regulatory Ltd by email or otherwise in writing (using the contact details below).
Requests from ARC employees may also be made to ARC Regulatory Ltd HR Department.
There is no charge for an individual to access or update their Personal Information. You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by completing our contact form.
You can withdraw your consent for us to hold your details by writing to or emailing us, including your name and full address, requesting a full removal of your details from our database
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once youconsent to their use, the file helps analyse web traffic or lets you know when you visit a particularsite. By gathering and remembering information about your preferences, a cookie will allow ARC to deliver a better online service and experience. For further information visit www.allaboutcookies.org
We use traffic log cookies to identify which pages and features are being used. This data will help us to tailor our website to customer needs now and in the future. (Note, we only use this information for statistical analysis, then the data is removed from the system). A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The payment processors we work with are: STRIPE
We’re committed to ensuring that your information is secure, and have put in place appropriate procedures and protocols to safeguard that data. What’s more, we will not sell, distribute or leaseyour personal information to third parties unless we have your permission or are required by law to do so but remember that no method of transmission over the Internet, or method of electronicstorage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
If a security breach causes an unauthorised intrusion into our system that materially affects you then ARC will notify you as soon as possible and later report the action we took in response.
Our Service does not address anyone under the age of 13 (Children).
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Please contact us if you have any query or concern about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner. The Information Commissioner may be contacted at ico.org.uk/make-a-complaint or telephone: 0303 123 1113.